Customer Service Representative - Telesales (Hybrid)
Join Lewis Personnel Management as a Customer Service Representative - Telesales (Hybrid) and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers a unique opportunity to work in a hybrid environment, combining the best of in-office and remote work. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of our operations, ensuring our customers receive the highest level of service.
As a Customer Service Representative - Telesales, you'll handle inbound and outbound calls, providing information and assistance to our clients. You'll be the voice of our company, representing us with professionalism and enthusiasm. This role is perfect for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.
At Lewis Personnel Management, we believe in continuous growth and development. We offer a competitive salary, flexible work arrangements, and opportunities for career advancement. Join us and be part of a team that values your skills and helps you grow.
📋 Tanggung Jawab Pekerjaan
- Handle inbound and outbound calls, providing information and assistance to customers
- Resolve customer inquiries and complaints promptly and professionally
- Maintain accurate records of customer interactions using CRM software
- Assist in the development and implementation of customer service strategies
- Collaborate with the sales team to meet and exceed sales targets
- Provide exceptional customer service, ensuring customer satisfaction and loyalty
- Stay updated with industry trends and best practices in customer service
- Participate in team meetings and training sessions to enhance skills and knowledge
🎓 Kualifikasi & Syarat
- Minimum 1 year of experience in customer service, telesales, or a related field
- Excellent communication and interpersonal skills
- Proficiency in using CRM software (e.g., Salesforce, HubSpot)
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and meet tight deadlines
- Familiarity with Indonesian language and culture
- Bachelor's degree in Business Administration, Marketing, or a related field is a plus
- Certification in customer service or sales is a plus
🛠️ Keahlian
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