Senior Technical Support Engineer (Multiple Vacancies)

We are seeking experienced Senior Technical Support Engineers to join our dynamic team in Bali. As a Senior Technical Support Engineer, you will be responsible for providing technical support to our clients, ensuring the smooth operation of our systems, and contributing to the continuous improvement of our technical infrastructure.

This is a great opportunity for professionals looking to work in a vibrant and international environment. We offer competitive salaries, benefits, and the chance to make a significant impact on our clients' operations.

If you are passionate about technology and customer service, and you are looking for a challenging and rewarding career, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Provide technical support to clients, including troubleshooting and resolving technical issues.
• Monitor and maintain our technical infrastructure to ensure high availability and performance.
• Develop and implement technical solutions to improve our systems and processes.
• Conduct regular system audits and performance reviews.
• Train and mentor junior technical support staff.
• Collaborate with other departments to ensure the successful delivery of projects.
• Stay up-to-date with the latest industry trends and technologies.
• Report on technical issues and trends to senior management.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support or a related role.
• Strong knowledge of networking, systems administration, and IT infrastructure.
• Experience with cloud computing platforms is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluency in English is required.

🛠️ Keahlian

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