Patient Service Officer (PSO)

The Orthopaedic Practice and Surgery is a leading specialist clinic dedicated to providing exceptional orthopaedic care across multiple locations in Bali. We are seeking a compassionate and detail-oriented Patient Service Officer (PSO) to join our team and ensure that every patient receives the highest standard of service. As a PSO, you will be the first point of contact for patients, managing their appointments, inquiries, and concerns with professionalism and efficiency. This role offers a unique opportunity to work in a dynamic and supportive environment, contributing to the overall patient experience and the clinic's reputation for excellence.

In this role, you will handle patient registration, appointment scheduling, and follow-ups using our in-house software, ensuring seamless communication between patients and our medical team. You will also assist in managing patient records, coordinating with other departments, and providing excellent customer service. The Orthopaedic Practice and Surgery is committed to continuous improvement and offers professional development opportunities to help you grow in your career.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Register and manage patient appointments using our in-house scheduling system.
• Handle patient inquiries and concerns, providing accurate information and guidance.
• Coordinate with the medical team to ensure smooth patient flow and timely consultations.
• Assist in managing patient records and maintaining accurate documentation.
• Follow up with patients to confirm appointments and ensure they receive the care they need.
• Provide excellent customer service, ensuring a positive patient experience.
• Assist in the organization and maintenance of the clinic's reception area.
• Participate in team meetings and contribute to the continuous improvement of our services.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong communication skills, both written and verbal, in English and Indonesian.
• Proficiency in using Microsoft Office Suite, particularly Excel and Outlook.
• Basic knowledge of healthcare terminology and procedures.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Detail-oriented with a commitment to accuracy and quality.
• Ability to work well in a team and contribute to a positive work environment.
• Valid SIM card and ability to work in multiple locations across Bali.

🛠️ Keahlian

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